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Barden is delighted to be supporting the appointment of an experienced Business Process Improvement Manager to take on a significant contract (12 months initially but with strong potential). We’re on the lookout for a dynamic leader to join our client’s team and revolutionize the world of Customer Experience for a large online global services company with an HQ in Dublin. If you’re passionate about making a real impact, keep reading!
“Our team is on the cusp of something big, and we need a Business Process Improvement Manager who’s not afraid to lead the charge. If you’re a Lean Six Sigma expert with a knack for turning data into action and a passion for delivering outstanding online customer experiences, we want you on our team!” – [Hiring Manager Title]
About the Role:
- As the Business Process Improvement Manager, you’ll be at the forefront of our Customer Experience Roadmap, driving transformational change for our online customers.
- Dive into dynamic projects where you’ll champion process analysis and design, pioneering pilot programs, and crafting control plans that make a real impact.
- Collaborate seamlessly with a diverse crew of Experience Architects, Segment Managers, Service Improvement Maestros, and Regional Operations Experts.
- Together, you’ll embark on thrilling Continuous Improvement quests that elevate our Customer Experience business processes, fuel operational efficiency, and craft unforgettable customer experiences.
About the Person:
- Circa 8-10 years of experience driving process improvement in dynamic, digital, customer experience enhancing, business analyst or project management roles.
- Proficiency in Lean Six Sigma would be a significant asset.
- Experience working in large global teams and navigating complex environments & process change is essential.
Curious? Drop us a line here in Barden and we’ll share a bit more context to get you started.
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