Incident Response Management Lead

Barden are delighted to support our client seeking an experienced Incident Manager to lead and manage major incident response efforts within a complex IT environment. In this critical role, you will coordinate cross-functional teams to ensure swift and effective resolution of incidents, minimizing impact on systems and services. The ideal candidate will have strong technical expertise, leadership skills, and the ability to make decisive decisions under pressure.

“We are seeking an individual who can confidently lead our incident response efforts, making decisive decisions under pressure and maintaining clear communication with stakeholders at all levels.This position is not just about managing incidents but also about proactively improving our processes and systems to prevent future issues.” – Director

Key Responsibilities:

• Lead and coordinate major incident responses,  serving as the primary contact during major incidents & ensuring timely resolution.
• Develop and refine incident management processes and procedures.
• Collaborate with stakeholders to ensure a unified incident response.
• Analyze incidents, provide reports, and recommend improvements.
• Develop and implement incident management processes aligned with industry best practices.
• Stay updated on industry trends and drive continuous improvement.
• Direct cross-functional teams and ensure effective collaboration.
• Work with IT operations, security, engineering, and business units for a coordinated response.
• Lead incident response,, ensuring clear communication and timely resolution.

Requirements:

• Bachelor’s degree in a related field, with relevant certifications (e.g., ITIL, CISSP, CISM) preferred.
• Proven experience in incident management within a complex IT environment.
• Strong technical background in IT operations, network security, and cloud technologies.
• Exceptional leadership, communication, and decision-making skills.
• Experience with incident management tools (e.g., ServiceNow).
• Ability to work flexible hours, including nights and weekends.
• Proven experience in incident management within a complex IT environment.
• Strong technical background, leadership, communication, and problem-solving skills.
• Ability to work under pressure and lead dispersed teams.

Other Details:

• Shift Pattern: 4 days, 10-hour shifts (details to be provided upon discussion)
• Remote working arrangement

Hi, we’re Barden.  We’re the Partner Led Talent Advisory & Recruitment Firm that puts Talent first. With practices across Accounting & Tax, Business Support, Financial Services, Legal, Life Sciences, Supply Chain, and Technology, we help build world-class teams for Ireland’s top companies and we help top Talent achieve their ambitions. Simple.