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Barden has partnered with a globally recognized brand who has disrupted the world of travel as we know it to identify a Conflict Resolution Associate to join their ever-growing team.
You will be joining a vibrant, energetic and fast-paced environment where you will come on board to champion conflict resolution among users and support the worldwide growth of the business.
ABOUT THE ROLE
A high-growth company where no two days will be the same the key areas of responsibility will include:
- Provide an exceptional community experience for executive-level cases by collaborating across teams, resolving ambiguity, and breaking down barriers to ensure timely issue resolution.
- Address NPS service recovery cases, rescuing dissatisfied users before cases escalate to executive-level concerns.
- Consistently meet performance expectations and manage time effectively to handle a variety of tasks, including tickets, queues, initiatives, reports, correspondence, and stakeholder management.
- Demonstrate expert knowledge of company policies and procedures, particularly in Community Support and brand risk management.
- Communicate effectively with both internal stakeholders and external customers.
- Assist Escalations Coordinators by contributing to Shared Services, ensuring service quality and driving continuous improvement.
ABOUT THE PERSON
- Minimum of 3 years’ experience in a high-touch customer service role required.
- Strong time management, negotiation, and conflict resolution abilities.
- Exceptional listening skills and attention to detail, with proven capability to extract key information, assess user needs, and resolve issues.
- Demonstrate resilience in fast-paced, high-impact environments.
- Excellent interpersonal and communication skills, both written and verbal, to support the community in a tactful and diplomatic way.
- Proven ability to build and maintain effective relationships with internal and external customers at all levels.
- Calm and empathetic, able to adapt responses to personalize interactions, educate the community, and stay composed in challenging situations.
Please get in touch with Phonsie Irwin in Barden (Phonsie.irwin@barden.ie) for more information.
