Jump back
Barden is acting on behalf of a cutting-edge startup specializing in innovative technology solutions to support the appointment of a Customer Success Manager. This role is crucial for enhancing client satisfaction and driving successful project outcomes within a fast-paced, agile environment focused on delivering high-value software solutions.
Working closely with clients and cross-functional teams, this highly dynamic and client-facing position ensures the effective implementation of customized software solutions tailored to diverse business needs. The ideal person will possess the confidence to assert themselves in client interactions, providing strategic insights and supporting clients throughout their journey. This is the perfect opportunity for someone who is passionate about delivering exceptional customer experiences and building long term relationships.
“This is a fantastic opportunity for someone who possesses a commercial mindset, inherent drive, and ambition to take charge of implementation projects, ensuring our clients achieve maximum value from our offerings. The rewards are substantial for someone ready to embrace this challenge.” – CTO
ABOUT THE ROLE
The successful person will be responsible for working closely with clients as they are being onboarded and working through their implementation lifecycle. You will be a key asset to the team as a whole by building on excellent relationships – working with clients on opportunities for upselling and cross-selling to enhance their use of the innovative products on offer. You will work closely with other team members to ensure a seamless customer experience.
- Build and maintain strong relationships with customers to drive engagement and satisfaction.
- Act as a trusted point of contact for customer queries and concerns.
- Support the onboarding of new customers, ensuring they understand and effectively use the products.
- Proactively identify opportunities to improve customer experience and product adoption.
- Monitor customer health metrics and develop strategies to support clients to enhance their product usage.
- Work closely with sales to identify upsell and cross-sell opportunities.
- Gather customer feedback and collaborate with product and development teams to enhance offerings.
- Conduct regular check-ins with clients.
ABOUT THE PERSON
- 5+ years of experience in a similar role such as customer success. You must have key experience working closely with clients and customers.
- Experience as a business analyst or project manager will also be relevant for this opportunity.
- Strong interpersonal and communication skills – excellent at dealing with people internally and externally.
- Ability to analyse data and use insights to drive customer success strategies.
- Ability to multitask, prioritise, and manage time effectively.
- Problem-solving skills and the ability to work independently and collaboratively.
- Proven experience of upselling and cross-selling to enhance product adoption with customers.
Please note this is a remote role but the right candidate must be available if required for adhoc meetings in either Kilkenny or Cork.
