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Barden is proud to be partnering with a global tech-led platform to support the appointment of a Senior Social Media Associate based in Dublin.
This is a unique opportunity for a communications or operations professional to join a high-impact global team, supporting social media risk response, strategic initiatives, and cross-functional communications projects.
The Role
Key responsibilities include:
- Monitoring emergent issues across social media platforms
- Drafting and publishing content across multiple channels
- Supporting both proactive and reactive communications around sensitive or high-risk topics
- Collaborating with global teams across Community Support, Trust, Policy, Crisis, and Regulatory functions
- Assisting in the development of playbooks, best practices, and response strategies
- Measuring and reporting on campaign/project effectiveness
- Supporting EMEA teams with reputational flagging and issue management
- Managing handoffs, escalations, and urgent content moderation
- Monitoring team queues and highlighting volume or workflow issues to Leads
- Assisting in onboarding and upskilling of new team members
- Gathering and analysing data for reporting and insights
- Driving communications initiatives with regional and global impact
The Ideal Profile
- Experience in fast-paced, multi-channel communications or crisis management environments
- Strong organisational skills and exceptional attention to detail
- Excellent interpersonal and verbal communication abilities
- Prior experience with social media monitoring tools such as Sprinklr (beneficial but not essential)
- Experience working on cross-functional initiatives with multiple stakeholders
- Analytical mindset with the ability to interpret performance data
- Passion for community-focused platforms and customer experience
- Willingness to work a Sunday–Thursday or Tuesday–Saturday shift pattern, including weekends, public holidays, and flexible hours between 7am–8pm (as required)
Please get in touch with Phonsie Irwin in Barden (Phonsie.irwin@barden.ie) for more information.
