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Barden have been engaged by a large multinational to identify a vendor performance manager to join their group on a contract basis. I am looking to chat with talent who have 5+ years of experience focusing on vendor and supplier relationship management. You’ll play a key role in a team that is committed to process improvement, ensuring outstanding quality and efficiency across the group.
ABOUT THE ROLE:
- Own and track key performance indicators to ensure strong quality, efficiency, compliance, and cost control.
- Analyse operational data to identify trends, gaps, and root causes, translating findings into actionable recommendations.
- Support on process improvements by streamlining workflows, optimising reporting, and ensuring on data integrity to improve operational effectiveness.
- Design and implement scalable frameworks to support new initiatives and future growth.
- Lead structured performance reviews, driving accountability and continuous improvement.
- Partner cross-functionally to lead initiatives that enhance service quality and reduce operational friction.
- Ensure adherence to agreements and policies while proactively identifying and mitigating risks.
- Serve as a key liaison across internal teams, sharing insights and reporting on performance impact.
ABOUT THE PERSON:
- At least 5 years plus in a similar role – focusing on vendor management, supplier relationship management or outsourced operations performances
- Exposure to global environments will be advantageous for this role.
- Proven capabilities to analyse large datasets, using data tooling to report and synthesize on performance trends.
- Exceptional knowledge of CRM systems such as Salesforce and enablement tools such as Gong.
- Deep understanding of contact center operations and process improvement processes.
- Experience managing complex operational projects with clear timelines, deliverables, and cross-functional dependencies.
Please note that the role will be based out of their Dublin office operating a 2 day onsite hybrid working environment.
