ROLE: Technical Support Engineer
LOCATION: Cork City (Hyrbid)
Barden IT are delighted to be partnering with a Global Security Tech Organisation who have committed to setting up a ‘Network Security Hub’ here in Cork City.
Following some careful research & consideration, our client feels that given the excellent talent available; Level 2 Support will be delivered from Cork with Level 1 Support being delivered from another international location.
Our client are a company filled with people who are cyber obsessed and are passionate about their products. With these products, they are on a mission to address the world’s most challenging security problems.
ABOUT THE ROLE:
- Your role from day one will see you seek to gain a deep understanding of products & an in-depth knowledge of the environments in which they’ll be deployed.
- You’ll then be able to utilise this knowledge to solve technical problems for customers (Level 2) & act as adviser to less experienced team members.
- You’ll partner with Support teams across the globe, working with Enterprise clients (Financial Institutions, Gov agencies etc).
ABOUT THE PERSON:
- Our client are as much focused on personality and career focus as they are technical ability.
- Technical experience in a support role (in an Enterprise-level support environment is a plus with experience troubleshooting hardware related issues).
- Understanding of enterprise computing environments, distributed applications, and a strong knowledge and understanding of TCP/IP networks (ASA, Palo Alto firewalls, and Cisco, Juniper, and Brocade switches).
- Hands on experience in both Windows and Linux, Mac OSX platforms with a solid understanding of networking principals and security best practices.
- Industry Certifications such as CISSP, CASP, Security+, CEH, SANS (GCIA, GCIH, GREM, GPEN) would be great also.
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